Slagerij Vandycke (NL)

Thanks to Olivia, Slagerij Vandycke enjoys support during the rush.

At Slagerij Vandycke, a family business known for its quality products and personal service, everything revolves around experience. Whether it's their extensive festive menus, freshly prepared catering meals, or their own farm where their blue-and-white beef is raised, customers always get the best. But that dedication also brings enormous pressure during the holidays. The festive period is traditionally an exciting, yet hectic time. "With only two people in the office, we have to process many orders and still answer the phone to help customers personally," says Neome, one of the two employees. "People want certainty, especially during Christmas and New Year. Whether it's about how much meat they need for six people or tips for reheating dishes, we always want to be there."

The search for efficiency without compromising quality

It was this combination of customer focus and pressure that led Slagerij Vandycke to search for a smart solution. "We were already interested in AI tools like ChatGPT and came across Chathive through a Google search. What convinced us was their customized solution: we could activate Olivia for only the festive period. That fit perfectly with our needs." Olivia, ChatHive's AI assistant, became a crucial team player. She answers frequently asked questions about opening hours, festive menus, and reheating tips directly and flawlessly. "People sometimes ask how long a turkey should be in the oven or look for the festive folder. Olivia provides them with a quick answer or directs them to the right page on our website. The beautiful thing is that she does this 24/7, even during peak times."

A human touch thanks to AI

What Slagerij Vandycke finds special is how natural Olivia feels. "Many customers think they're talking to a real employee. They even thank her or wish her a nice day," says Neome with a laugh. Moreover, Olivia makes the work more manageable. Thanks to her help, there's more time to focus on other tasks, such as processing orders and personally advising customers who call.

A customized collaboration

The collaboration with Chathive was experienced as very positive. "They guided us well, and especially with certain challenges we encountered, we could easily reach out to Chathive." The ability to activate Olivia only during the festive months makes the investment even more valuable. "Our website is not that active throughout the year, but during the holidays we see a huge peak. With Olivia, we can respond flexibly to that." With Olivia by their side, Slagerij Vandycke has found a solution that not only relieves their workload but also provides their customers with a better experience, even during the busiest time of the year.